United Airlines’ parent company is to take "immediate action" to improve efficiencies after saying its third-quarter results were not good enough.
Despite recording net profit for the three months to the end of September of $379 million against $6 million a year earlier, the United Continental Holdings said the result was "unsatisfactory".
Chairman, president and chief executive Jeff Smisek said: "We have significantly improved our operations, customer service and product, and are now competitive on all those dimensions.
"I want to thank my co-workers as we work together to deliver on our promise of making United flyer friendly.
"However, we are not satisfied with our financial performance, and are taking prompt actions to increase our revenue and operate more efficiently across the company."
Total revenue rose by 3.2% year-on-year to $10.2 billion.
Vice chairman and chief revenue officer Jim Compton said he was "disappointed by the pace of revenue improvements".
