Cloud comms, collaboration, contact centre and cyber solutions firm Babble has been chosen by WebBeds, the B2B division of Webjet, to transform its contact centre and telephony solutions via a strategic project which will see the introduction of Artificial Intelligence (AI) at the global travel wholesaler.
Alaa Saleh, WebBeds’ Chief Operating Officer, said: "After several high-profile acquisitions, we needed to consolidate a wide range of siloed telephony sites and move to a single solution that could operate globally and at scale.
"By taking advantage of integrated technology across our wide range of booking systems and introducing AI and process automation in simplistic, repeatable tasks, we’ll see immediate productivity advantages which will allow us to rapidly grow our business and remain at the forefront of the global travel industry. Working alongside Babble, we look forward to reinventing our customer journey and transforming our operational efficiency."
Matt Parker, CEO at Babble, added: "Since March, our business has been helping more and more customers revolutionise the way they operate while continuing to provide fantastic customer experiences.
"We’re delighted to have been appointed by the team at WebBeds to add real value to their business. As one of the world’s biggest travel companies – with 50 offices and 1,600+ employees – WebBeds’ appointment highlights how trusted we are as technology partners for large, global businesses that are looking to maximise operational efficiency, flexibility and customer loyalty."
By Graham McKenzie
