WebBeds partners with Babble for global technology transformation project

Tuesday, 01 Oct, 2020 0

Cloud comms, collaboration, contact centre and cyber solutions firm Babble has been chosen by WebBeds, the B2B division of Webjet, to transform its contact centre and telephony solutions via a strategic project which will see the introduction of Artificial Intelligence (AI) at the global travel wholesaler.

Alaa Saleh, WebBeds’ Chief Operating Officer, said: "After several high-profile acquisitions, we needed to consolidate a wide range of siloed telephony sites and move to a single solution that could operate globally and at scale.

"By taking advantage of integrated technology across our wide range of booking systems and introducing AI and process automation in simplistic, repeatable tasks, we’ll see immediate productivity advantages which will allow us to rapidly grow our business and remain at the forefront of the global travel industry. Working alongside Babble, we look forward to reinventing our customer journey and transforming our operational efficiency."

Matt Parker, CEO at Babble, added: "Since March, our business has been helping more and more customers revolutionise the way they operate while continuing to provide fantastic customer experiences.

"We’re delighted to have been appointed by the team at WebBeds to add real value to their business. As one of the world’s biggest travel companies – with 50 offices and 1,600+ employees – WebBeds’ appointment highlights how trusted we are as technology partners for large, global businesses that are looking to maximise operational efficiency, flexibility and customer loyalty."

By Graham McKenzie

Graham McKenzie

Graham has demonstrable history of working in the leisure, travel & tourism industry. 20 years leading one of the worlds leading online B2B travel publishers TravelMole , non-executive director of UK's leading Travel Brand agency designate.com. Strong professional with a BSc (Econ) focussed on Economics from London School of Economics and Political Science.

The Polish Tourism Organisation (Polska Organizacja Turystyczna – POT) is one of several dozen national tourism organisations operating in the...

Discover Sarawak Revealing a side of Asia unlike anywhere else, Sarawak offers an alternative for those seeking humble authenticity far...

We make travel accessible for everyone We believe everyone should be free to experience the world. For us, there’s no...

ITB Asia, Asia’s Leading Travel Trade Show, is an annually held B2B trade show and convention for the travel industry; it is designed...

The Oregon Tourism Commission, dba Travel Oregon, works to enhance visitors’ experiences by providing information, resources and trip planning tools...

Since its launch in 1999, TravelMole.com has become, one of the largest global online travel industry communities. It is comprised...

A state like no other. A place known for togetherness, celebration and happiness. In Louisiana, we call it “joie de...

Local spices spike the fragrant air of Morocco. Cradled by the dunes of the Sahara, the Kingdom has been inhabited...

Palladium Hotel Group is a renowned Spanish hotel chain that first emerged towards the end of the 1960s. Currently present...

The superpower in bed banks for 30 years We are an award-winning and trusted accommodation wholesaler since 1991. We are...

We are a small-group adventure travel operator offering more than 750 tours in 100 countries, on all seven continents. Our...

Destination British Columbia (Destination BC) is a Provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC’s...

Arival advances the business of creating amazing in-destination experiences. We provide events, insights, and community for creators and sellers of...