A new partnership with aviation tech solutions firm SITA sees new passenger verification and check-in solutions at Shanghai Pudong Airport.
Through the partnership, SITA will deploy common-use self-service bag drops (SBD) and kiosks for foreign airlines and their passengers, to help streamline the customer journey through the terminal.
Pudong Airport is the busiest international hub in China, and half of its total passenger traffic is made up of international travellers.
SITA has deployed 52 kiosks and 14 SBDs across the airport, allowing international passengers to independently check in early before counters open.
This lets travellers avoid long queues and beat congestion.
As the next step, SITA will work together with Pudong Airport to help the airport improve the end-to-end self-services experience through a low-touch environment.
Sumesh Patel, President, SITA APAC, said, “As airports see a massive surge in travel;ers, there is an increased need for technology that can speed up the boarding process.”
“With this collaboration, Pudong Airport gains SITA’s self-service solutions, tailored to bring a streamlined journey to international travellers.”
